Our Reviews

Your tech did an oil change and didn't reset the oil percentage gage in my car for the second time. Your tire rotation price doubled. And my fluids weren't topped off. And why would there be a shuttle price on my receipt even mentioned, when I drove my own car in a waited for my car to be serviced? Back to Lee Partyka I go.

Did not get paperwork in email about vehicle. Tire pressure was checked off it was done but it was not done .

Service is good till the work is done. This is the second time I’ve had an oil change done there. Both times my vehicle is pulled when completed. Then I have to wait 20 to 30 minutes to process paperwork to leave.

Great team and thankful for their ability to help when help is needed. They were thoughtful and ensured I knew what was done, what needed to be done and what was critical to safety.

We looked at trucks in the lot, the salesman said we can go inside to look through more inventory, but then had no computer screen to show us- and although I am OK with the truck we got, there were certain features that I would have liked- whether I would have had to search more, or order from the factory, such as a rear sliding window. We were surprised that we could not drive the truck home with a dealer plate the first day, we had to come back the next day for paperwork. Overall we felt we were rushed, if not pressured. The deal included running boards- The salesman showed us the boards on display- I did not see a large selection, but was happy with the style- Black, with "silverado", good texture grip for handicapped passengers. The wrong parts were ordered, I spent hours on Wednesday at service, to see the wrong boards installed. Lots of confusion over which boards were right by everyone there, (Everyone was polite, including service advisor Mark) I was told the right ones were ordered, and to return the next day. Next day, still no word on if the boards were there, lack of returned phone calls for me to plan my return. This deal is not yet done, coming on one week. I was going to wait on this survey until finalized. As of now, I am not satisfied, since I don't have the promised running boards.

Both TJ and mechanic, John, were communicative and took the time to explain everything to me in great detail. I received a thorough inspection report and advice on how best to prioritize suggested repairs. Well done Chevy!

Everyone were very professional

The people in service are always friendly and helpful Jennifer was my advisor today as waited for my oil change and tire rotation I was in and out within an hour. I always bring my truck to them as I have never had a problem. If I ever do have any questions the staff is knowledgeable

Everyone was very helpful

Great job, but too expensive..

not happy with how Chevy sold me a truck that they know has a problem with the trans then tell me its no big deal to fix it I did not pay 65.000 00 to have them take out my trans and fix it you know what happens the truck will never be right after they pull the trans called Chevy and two days no call back NOT HAPPY

Great communication with details and excellent service

Chevrolet of Milford worked with us in finding what we wanted in a vehicle. Went back with questions and the salesman was very helpful. We were told to stop by the dealership anytime if we had more questions!

Dean was absolutely wonderful, professional, kind- explained the process . Kept his word. You need more Deans on your team. Mike the sales manager was helpful and addressed our issues immediately with a smile.

I’m writing to express my dissatisfaction with the service I received during a recent oil change at your facility. The service representative who assisted me displayed a lack of urgency and professionalism throughout the visit. Their demeanor came across as indifferent, and the overall experience did not reflect the level of service I expected. What’s more concerning is that, as of today, I am still waiting on the recommendations for my truck that were supposed to be provided. This delay not only reflects poorly on the efficiency of your team but also leaves me uncertain about any necessary maintenance or issues that may need immediate attention. I hope this matter can be addressed and that future visits will reflect a higher standard of service and communication. Please follow up with the pending recommendations at your earliest convenience.

Great dealership with a friendly staff

Service.was complete and satisfactory

We had a very good experience with Eduardo in Milford. He was friendly, knowledgeable and efficient. It was one of the easiest car buying experiences we’ve had. Would go back!

Responsive, communicative, professional and skilled. Great quality work.

Service was good,Jonathan festhers was great. I have my car serviced there all the time.

sales person Jeff was very nice to deal with and easy to get a hold of if there was any questions or issues thank you

Jen P. handled all in a very sound and professional mannor. She dotted all the i-s and crossed all the t-s. Thanks you Jen... Dan

Very unpleasant n unsatisfying

Great customer service, attentive overall great experience. Will continue to bring my vehicle in for maint

It’s always a great experience. Services are well explained, staff are informative and polite.

Brought car in for 10AM appointment but work wasn’t started until 1:30-2:00 PM. Communication from Service Writer was not as timely as I would have liked.

Quick and e

Lamont, sushi and the whole team were fantastic, they treat you with the professionalism you would expect . This is the second vehicle in just over a year that I purchased there and I will not shop anywhere else. Great job!!!

I never go to the dealership usually but this was a warranty item and JOHNNY is the best!

This is my fourth purchase and I always treat me well from sales to service.

You always make the experience friendly and easy. Jennifer Powers is always very polite and helpful.

I have purchased Many vehicles through Chevy of Milford ! Sashi is amazing at what he does and all his team members are wonderful!

The waiting time was too long just an oil change appointment was at 9 o’clock in the morning. Didn’t get out of there till 12 noon.

Wonderful

The service person we were dealing with left the job and we were never notified that he no longer worked there and replaced with another person. My car was there 7 weeks. It’s old I know a 2001 Monte Carlo The issues we addressed were never fixed and it cost 2,000 so we cut our losses and just took car back. If they were not able to fix a car that old they should have been up front about it.

I got my second oil change. Service advisor was very nice

They performed an oil change and rotated the tires on a company 1500 Silverado . I dropped it off as scheduled and was able to pick it up shortly after that. GREAT SERVICE , Jennifer Powers was my Service Advisor.

My experience at the dealership was very good! They were very professional and courteous. The time I spent there was minimal which was great.

Went for a diagnostic test which was 316$ in itself on top of that couldn't tell me exactly what the issue was with the transmission was told they would only move forward with a Transmission Flush which would cost an additional 1000$ for a great selling point that 9/10 times this fixes the problem but decided not to tell me that the Torc converter in the transmission was a usual problem with this make/model of truck so a transmission flush would not fix the issue at all but would cost me an additional 2000$ to get a new Torc Converter for the truck...

after walking away from two other dealerships because of high pressure no deals.i thought chevy of milford did what i wanted without the BS.Coming from Ford nation and they're mistakes on the new trucks i came over to the dark side and bought the silverado.So far happy @ 1 week into new truck

Very professional service, first time I visit and the experience was great. Thank you for taking care of my brand new GMC. See you next oil change.

It was my first time at that dealership and when I entered, everything was fine. They were very friendly. The service was an oil change and tire rotation. They had changed the oil but not rotated it. They were charging me for both services. If it wasn't because my tire had a mark, I realized that they hadn't rotated the tires. I don't think that's the way to provide a service that a customer pays for.

quick & efficient as always from check in to check out - no issues

Quick service

Saturday service check-in very helpful. The work was completed on time and was of very high quality.

It was good

Front desk excellent customer service

Fast friendly service

Made an appointment but we arrived early. The salesman outside let us look before asking if they could help. He was no pressure as we looked at 3 possible vehicles. He let us take them for a test drive and again he was helpful but not overbearing. LOVE my new Equinox!

Eduardo went above and beyond with our purchase. He listened and was not pushy. Every concern we had he would address and give us piece of mind. He was patient and attentive with the service he provided.

All personnel in sale department accomplished with my expectations and also they help all customers to get the vehicle they need

Fast and easy!

Chevy provides excellent service and has a friendly, professional staff.

Service is the best

Bought a 4000 dollar warranty from you guys that was worthless !!!!! Then 650 to pick up a truck for diag fees with no repairs made because you guys sold me a junk warranty. Round around excuses and poor service from this company. Will never have my business again and telling everyone to stay away!

It took more than double the time I was quoted; was told 1.5 hours and was actually 3.5 hours. The work was done fine and everyone was pleasant, but the delay was unexpected and inconvenient.

Shannon did a great job. Unfortunately your labor rates and third party warranty policies are way out of line compared to your industry peers at the state level. Its unfortunately to have great people working there tolerating their poorly skilled managers(rots at the top) limited understanding of how to retain customers long term.

All associates who helped me were Great Very Happy with my purchase

Went to Milford Chevrolet for an oil change and tire rotation. I said I would wait, once my truck got in there, the staff realized I had an outstanding recall. I was crunched for time but Jen Powers along with the technicians did everything they could to get me out on time. A+ communication and customer service. Thank you

Jonathon Feather kept me fully appraised throughout the repair. Appreciate his professionalism.

Easy to make a last minute appointment as we were traveling.

It was great

Service advisor JT did an solid job getting back ordered part delivered timely

Very nice they keep you informed of their progress

Everything was done perfectly and quickly.

The crew diagnosed my issue and replaced the battery and front rotors and I was driving home at4 pm

I couldnt be happier! Syed greeted me as I walked in the door and asked if he could help. I told him I'd like to speak to someone about buying a new SUV that wouldnt give me scripted answers or use sales tactics on me and just talk to me like a person. I'd been to the Hyundai and Kia dealers close by, and Honda, Cadillac, and Nissan ones a town over. I let no one pull my credit, left no deposits anywhere else. He was polite, professional, very understanding... I cant say enough good things about him. We went for a test drive and made sure it fit in my garage (4-5 miles away) and told him I dont make impulse decisions, but he was the front runner. After going home and sleeping on it, I had decided and came back, with a payment, met Gabriella the finance manager, who was also stellar and handled everything. Cant tell you how happy, impressed, just in awe I am about the whole experience. I'd rate them more than 5 stars if I could. DEF RECCOMEND! -Rob Anthony

the oil change was ok, the free MPVI was good, is really good to know that they are checking many things that you don't often check like tire depth and brakes. the chasis lubrication/inspection was a plus. however they offer you services that you don't really need. also there was a click/tick sound on the engine that i was hoping they will offer a diagnostic or repair advice which they didn't. the vehicle does not have a history of transmission/differential oil replacement or service so they didn't offer that either.

great work and great customer service

Staff is always very helpful and professional.

Everyone at the dealership is rally informative and helpful

Everyone was pleasant to work with and my problem was quickly fixed.

My issue was not resolved after picking up my vehicle. I have called 3x to get in touch with my Service rep and each time I leave a message with another employee. Have yet to get a call back.

Pleasant staff.

Always courteous and extremely helpful. Willing to explain any issues I may have.

100% THE SHOPPING EXPERIENCE WITH LUCAS, DEAN AND GABRIELA WAS GREAT, VERY ATTENTIVE AND PATIENT PEOPLE WHO KEEP YOU INFORMED THROUGHOUT THE PURCHASE PROCESS.

All my concerns were addressed and taken care with my truck when brought to the dealership for service

Real good service

Wonderful

Great dealership everyone there was very professional and listened to out concerns. We are very happy and will definitely use them again for future purchases.

Everyone was professional and work was done on time

Excelente trato

N/a

Quick and easy

Jeff and his talented team were great delivering me a great deal and let's not forget Gabriella in the Financing Dept for making my purchase seamlessly Kudos to all at Chevrolet of Milford

The experience was very straightforward dropped. The vehicle off the night before they brought the vehicle in did an inspection told me what I need to address on the vehicle. And they also took care of my recall. They followed up that the vehicle was ready for pickup i didn't feel pressured to get anything of the stuff. I needed to get address immediately, but it's good to know that they looked at it. And I am aware that my vehicle needs to get serviced. This dealership has been nothing but good to me. In the few times that i've dropped my vehicles off.I give it five stars and up

Muy excelente trabajo y recibimiento

What a great experience. Had a bad situation turn out to be not so bad. I received great help and communication every step of the way. My service rep Jennifer powers was amazing. Thank you for the great job thank you for getting my truck back up and running. Definitely would recommend.

They are great

Well I had a 9:00 appointment for a maintenance and they didn't get to my car until after 12:00. I wish they would keep to the time of the appointments I stead of making me wait all day. Next time I will wait

I can always couunt on accurate updates about my car after it's service. I trust Chevy a great deal with it.

Lamont was amazing. He was patient. He was honest and knowledge. I will send all my clients to him. There was another gentleman who took me to get gas who was very good. He actually made sure my car was detailed. The finance manager Dan was very pushy. He asked me repeatedly to apply for a Gm credit card after I said no. More importantly, I asked him to only apply for a loan through capital one. He came back and said he found me a lower rate for Gm by half a point but I was content with the capital one rate and did not want the extra inquiry. "He said everything has to go through "GM anyways" which is not true as I have worked in the industry for the last 20 years and this is my 14th car I have financed personally. He still applied for financing through GM and dismissed my ask to not apply. Let's be clear. I did take the "lower" Gm rate which was only lower by "half a point" but it was because he had already forcefully pulled my credit with out my permission. I can tell there must be an extra incentive to do business through GM but to do unethical things is not the way to get business and this should NEVER outweigh doing what's right for your customers. Had it not been for that experience I would have given a 5.

Great experience

Efficient professional

As always very pleased with service I received. Jennifer Powers always makes sure to keep me apprised of progress.

Repair done as expected. Communication with service department needs improvement. Each time I called looking for a status, I was told I would get a call back and never did. Multiple times. Even when my truck was finished, never got a call, had to call looking for an update for them to say its all set.

Everyone at the dealership is very nice.

Great service

Great experience working with the team at Chevrolet of Milford, Jean, Shashi, and Gabriela.

Excellent

Excelente servicio todo fue rápido y preciso y además la Srta que atiende en español me ayudó bastante es buen servicio gracias a todos de. Chevrolet Milford

A+

Nelda did everything she could do make the buying process smooth!

Booked an appointment at the last minute…resolved issue within timeframe they estimated…very professional…

I received excellent service.

I wasn’t there my son went for me for an oil change etc. He said everything was fine.

The service advisor was very polite and thorough. He explained the process and approximate cost.

Staff was awesome

My car was ready and sitting in the parking lot for approximately 45 minutes. I was sitting in the waiting room across from it. Three times asked if I could check out and leave and three times I was told the paperwork was not ready! When I reviewed my invoice, it said I declined having an air filter put in my cabin and engine. I was never asked if I wanted to have that done. I came in for a tire rotation and an oil change and asked if they can look up a code that appeared when my engine light came on. The car was fixed quickly like I said, but it sat in the parking lot for 45 minutes before I was checked out. No one got up from their seat to see why it was taking so long either. It was completely dependent on whoever was writing the service paperwork. At least someone could’ve asked why it was taking so long!

Always great customer service from JT and his crew!!!

Very smooth in /out service dept Jonathan is excellent

Jonathan feather helps a lot good service.

Great people to work with especially Jonathan .

Professional , Prompt Service. Easy In and Out

Always helpful with updates concerning service text messages work very well

Fast and efficient. Customer service is top notch.

I love love love the new Equinox that I purchased. I wish the process was smoother, we were there for hours, waiting and waiting ...I guess financing takes a while for credit checks etc. but in this day and age of technology, you would think that would be easier. Gabriela, in finance was very helpful and explained everything thoroughly. but when we went to get in the car, our salesman dismissed us and thanked us. I was already there for a long time, and expected to be there another half hour to go through the features of the car. But he didn't. That was disappointing. the manual is paper thin, he told us to just download the app. It took my husband and I a long time over the weekend to figure things out for ourselves.. Also to test drive the vehicle, he had us stay in the parking lot??? Other dealerships put a plate on and said take if for a ride...kind of strange. But all and all happy, with our purchase.

Friendly service reps, clean waiting room and timely service made the experience enjoyable

We brought our 2025 Tahoe in for a radio blank screen issue. There was a recall which was handled professionally and promptly. While there, they suggested several other small service recommendations which we had them perform saving us from bringing the vehicle back. Completely satisfied with this experience.

Very productive

Appointment making was easy. Service time was good. Everyone was nice and professional.

Service, & communication was terrible. Unbelievably slow with the service. I set my appointment for 9:30am received a call around 8:45am asking me what was my truck in for (dropped it off night prior with note) said oil change. By 12pm I still did not receive a call about the status of my truck, I am thinking my trucks work has been completed it hasn’t. I ended picking it up the next day. I asked the sales service manager Tyler “I set my appointment for 9:30am how it’s it that my truck still is not finished at this time about 3:30pm at this point?” “Tyler said that time was just to ensure a spot for drive he had people waiting in the lobby” I believe that was highly unprofessional and inconsiderate. That will be my last time using Chevy of Milford for this day forward period. I dropped off my truck April 15th Wednesday night- did not pick up my truck until April 17th Friday for an oil change.

Very friendly and professional

Very prompt, professional and courteous

Awsome !!!

I pay extra in my monthly car payments and was under the impression it was for free oil changes, yet I was charged over $100 for yesterday’s service. I would like someone to please look into this for me

Fast, friendly service,

Great

Service rep, Jennifer I believe, was fantastic, helpful and sweet. But this company wanted me to pay over $2k in labor hours to fix a $20 hose. Additionally, when I asked for an appraisal for a trade in, they took over 4 days to call me back and offered me $1500, while they are selling similar cars with the same miles as mine for over 10k. Overall, sleezy, awful customer care, and do not value their car or company at all. I went and traded elsewhere for far better, and after all this, they are still sending me texts asking me to bring the car in for servicing and to call them ASAP. I have since blocked their number.

Good Service.

Good

The whole experience was amazing. Hands down the best car buying experience I have ever had. Lamont was an incredible sales rep and made everything easier. Can't say a single bad thing about Milford Chevrolet!

Service advisor Jonathan Feathers very congenial He stated my visit would last about one hour and he was pretty much on the money

Excellent experience -- got a good price in a short period of time. Quick, professional, and easy.

Simple and... Very expensive.

As always, Jenn Powers took great care of the problem I had with my 2022 Equinox. She always keeps me in the loop with frequent updates regarding the service. She goes the extra mile; one of the repairs was covered under my warranty. I’m extremely pleased with Chevrolet of Milford!!

This was the best dealer experience I’ve ever had. Matthew and Gabriela were extremely kind, helpful, and went above and beyond to make sure everything was taken care of. Truly outstanding service!

From start to finish, it was a professional and no pressure experience

All went well.

Very friendly

It was good bug thanks to my salesman Mathew very kind and great communication

Came in for an oil change, everything seems to be good.

The overall check on the vehicle took approx. 6 hours, more than expected. But overall satisfied.

Quick and efficient service and good communication

Quick, professional and welcoming. Very happy with the work done.

oil change performed on Saturday took 2 hours and I was the first customer there; unacceptable. Then you attempted to charge me $250 (corvette) when Kyle quoted me $180 the day before. Quotes for additional work was extremely excessive.

Appreciate

Nicholas and Shashi were excellent and made my experience seamless. Highly recommend them to anyone in need of a vehicle!

Very professional service, first time I visit and the experience was great. Thank you for taking care of my brand new GMC. See you next oil change.

Pretty good experience they took care of my car

This Dealership has a professional staff throughout the building, from sales to service it is a pleasure to bring my vehicle here. I am truly pleased to have purchased and serviced my Equinox at this Dealership here, and recommend it to my friends.

first time with my new to me vehicle for a recall appt. Everything went as expected.

Kept me informed and worked with me on cost

Great service

My first time being there and the customer service was excellent. I wanted for nothing and all needs were met.

Service advisor was professional and very informative. Diagnosis and repair were done on the same day.

Excellent service, very friendly.

Hate automated appointment process with computer voice. Your people were great for actual appointment.

Very nice people make a a difference

Great service

Service team was good but the false advertising from the AI computer that told me my oil change would only be $100 and it costing me $150 was frustrating. The woman at the dealership told me after 5 quarts, we have to charge more, the AI computer didn't tell me that. Using AI sounds good and all but lowers the overall customer service across the board.

Great service polite crew

Smooth and easy

Representatives were very respectful and considerate of my needs.

So happy the part was covered by warranty

Kept me informed

Milford Chevrolet I had an excellent experience there from the service to buying used to buying new. I have nothing but great things to say about them. They are there are tens in my book. The whole staff everyone there is a 10.

Great

We brought our car in for its first oil change, all servicing was exactly as expected.

Finished work in the time they said. Also let me know about things I should look for in the near future.

Quick service and service consultant was very helpful.

Kyle was grear!

It was a smooth and easy process. Staff was Friendly and helpful.

was quick & painless, Lucas was knowledgable and very patient

Good

My customer service representative is Kyle here forming what was the problem because I went for noise situation and I was taking care of easy he even helped me with my points when I arrived to pick up my vehicle

Excellent service department. Vehicle was done in a few hours.

Customers service is lacking ! Went in for a oil change and no discussion on what needs to be done or what was done! My car matt wad removed and threw out with out asking me ! Then after my oil change my engine light was one , first they told me it was a sensor, which they fix then 30 minutes later came back on ! Then i was told i had to come back for to get it check and it could cost me 260$ plus ! With having to leave my car for the day ! No loaner, the person “helping me” barely wanted to check to see if I had an extension warranty that could cover the cost of either the loaner or just having my car checked

Great

Jennifer and service team were terrific.

Brought my Chevy Silverado to have check engine light problem fixed. Day after I picked it up the check engine light came back with the same code problem

They always greet with a smile

I had a wonderful experience at the dealer ship. They were very knowledgeable and professional. The whole process of buying the vehicle was total stress free. I would be business with this dealership again.

I received excellent service during the sale of my old car, as well as during the selection and purchase of my new car.

My vehicle oil change was conducted in a timely manner. I also had a good cup of coffee.

Very friendly and that is not what you normally get from most dealers

Staff was friendly and my service was completed fast!