Our Reviews

Fast efficient couteous

Muy buen service lo atienden a uno rapido lo recomiendo doy un 10

I’ve been coming to Chevy of Milford since June 10, 2017, and they never disappoint! They always work with you and make sure you’re taken care of and on the road the same day. I do miss the two salesmen I’ve worked with over the years, but even though the sales rep I worked with on Saturday seemed a bit unsure, the overall experience and the dealership itself continue to be great.

Lamont was easy to talk to this is my first new vehicle in 23 years He was very patient with me.Gabriella in finance was very informative about all my options It was a great experience thank you

The service dept employees were over the top polite and helpful.

Easy to make appointment requested. Listened to and answered my questions and concerns. Work completed and reviewed with me . Felt very good about visit .

Turnaround time was very good regarding the oil change

Efficient and professional!

Johnny was great in helping me out. Very friendly and would trust him

Everyone was so nice and the service was quick. What I didn’t like is that they took off my license plate frames and a sticker on my car that had where I purchased the car from and put Milford license plate frames on my car. I never asked for them to do that.

John Youen provided excellent customer service. He was attentive and knowledgeable. The car was taken in quickly and the work was completed in a reasonable amount of time. We are impressed with the professional business operation and clean environment.

Service advisor Jonathan Feather was very polite and professional.

Very nice.

The receptionist was very nice and patient explained to me step by step what was going on with the vehicle answered any concerns I had.

They overcharged me for diagnostic and no results, they told me they need 5 hrs at $400 x hr . No sense.

They took care of the service

Great!! Professional

I don’t think my praise will all fit in here. Milford Chevy had my car from 12/27/24. Over the next almost 4 months Jen Powers was my go-to tech the entire time. She dealt with CarShield and was able to have them agree to pay for one-half of the cost. The service department worked diligently through all the “stone walls”. I picked up my car on 4/22/25 and had another issue with my car which Jen handled with amazing ability with no cost to me. Everyone in the Service Department is a pleasure to deal with and they were always working to a happy ending for me. Jen Powers is a true asset to the dealership.

Everyone was very nice

All went well. The advisors were very helpful.

Very profesional staff making sure as a client letting me know what they did and need to be done to my truck. Alway following up my scheduled service .

Super quick service,and representative JT was very helpful and knowledgeable.

It was very good my sales person dean was amazing! I highly recommend him

They told me when I bought the truck that the first service was free, but they charged me for it.

I’m very much satisfied with the Chevy dealership and my dealer/agent Mike he is awesome. My only disappointment was that, although I am paying $500 monthly, I very much wanted to have the -oil change package but was told get get it, don’t totally understand why, but other than that I’m satisfied.

Service was efficient and thorough. Inspection revealed need for filters and they were replaced without needing to schedule an additional visit. Appreciated estimates for future tire replacement.

Friendly fast service

All are friendly and knowledgeable.

a unique experience thanks for the good service

Everything at the dealership went fine. Everyone was very good. TJ was excellent. What I didn’t like was GM telling me I couldn’t have my part back that they took out of my car. It was my part because it was in my car. Nothing was wrong with it except the shield, so why couldn’t Ihave it back Disappointed in that otherwise everything was fine.

Service was courteous and efficient. Nice job.

I got my second oil change. Service advisor was very nice

It was my first time at that dealership and when I entered, everything was fine. They were very friendly. The service was an oil change and tire rotation. They had changed the oil but not rotated it. They were charging me for both services. If it wasn't because my tire had a mark, I realized that they hadn't rotated the tires. I don't think that's the way to provide a service that a customer pays for.

Everyone were very professional

Quick service

The people in service are always friendly and helpful Jennifer was my advisor today as waited for my oil change and tire rotation I was in and out within an hour. I always bring my truck to them as I have never had a problem. If I ever do have any questions the staff is knowledgeable

Saturday service check-in very helpful. The work was completed on time and was of very high quality.

It was a good experience. My service advisor J Powers was very helpful. Nice person to deal with. John babjak

Both TJ and mechanic, John, were communicative and took the time to explain everything to me in great detail. I received a thorough inspection report and advice on how best to prioritize suggested repairs. Well done Chevy!

sales person Jeff was very nice to deal with and easy to get a hold of if there was any questions or issues thank you

quick & efficient as always from check in to check out - no issues

Quick and e

Your tech did an oil change and didn't reset the oil percentage gage in my car for the second time. Your tire rotation price doubled. And my fluids weren't topped off. And why would there be a shuttle price on my receipt even mentioned, when I drove my own car in a waited for my car to be serviced? Back to Lee Partyka I go.

Lamont, sushi and the whole team were fantastic, they treat you with the professionalism you would expect . This is the second vehicle in just over a year that I purchased there and I will not shop anywhere else. Great job!!!

I never go to the dealership usually but this was a warranty item and JOHNNY is the best!

Jen P. handled all in a very sound and professional mannor. She dotted all the i-s and crossed all the t-s. Thanks you Jen... Dan

Great team and thankful for their ability to help when help is needed. They were thoughtful and ensured I knew what was done, what needed to be done and what was critical to safety.

This is my fourth purchase and I always treat me well from sales to service.

You always make the experience friendly and easy. Jennifer Powers is always very polite and helpful.

Did not get paperwork in email about vehicle. Tire pressure was checked off it was done but it was not done .

Service is good till the work is done. This is the second time I’ve had an oil change done there. Both times my vehicle is pulled when completed. Then I have to wait 20 to 30 minutes to process paperwork to leave.

Great communication with details and excellent service

Chevrolet of Milford worked with us in finding what we wanted in a vehicle. Went back with questions and the salesman was very helpful. We were told to stop by the dealership anytime if we had more questions!

Everyone at the dealership is rally informative and helpful

We looked at trucks in the lot, the salesman said we can go inside to look through more inventory, but then had no computer screen to show us- and although I am OK with the truck we got, there were certain features that I would have liked- whether I would have had to search more, or order from the factory, such as a rear sliding window. We were surprised that we could not drive the truck home with a dealer plate the first day, we had to come back the next day for paperwork. Overall we felt we were rushed, if not pressured. The deal included running boards- The salesman showed us the boards on display- I did not see a large selection, but was happy with the style- Black, with "silverado", good texture grip for handicapped passengers. The wrong parts were ordered, I spent hours on Wednesday at service, to see the wrong boards installed. Lots of confusion over which boards were right by everyone there, (Everyone was polite, including service advisor Mark) I was told the right ones were ordered, and to return the next day. Next day, still no word on if the boards were there, lack of returned phone calls for me to plan my return. This deal is not yet done, coming on one week. I was going to wait on this survey until finalized. As of now, I am not satisfied, since I don't have the promised running boards.

Dean was absolutely wonderful, professional, kind- explained the process . Kept his word. You need more Deans on your team. Mike the sales manager was helpful and addressed our issues immediately with a smile.

I’m writing to express my dissatisfaction with the service I received during a recent oil change at your facility. The service representative who assisted me displayed a lack of urgency and professionalism throughout the visit. Their demeanor came across as indifferent, and the overall experience did not reflect the level of service I expected. What’s more concerning is that, as of today, I am still waiting on the recommendations for my truck that were supposed to be provided. This delay not only reflects poorly on the efficiency of your team but also leaves me uncertain about any necessary maintenance or issues that may need immediate attention. I hope this matter can be addressed and that future visits will reflect a higher standard of service and communication. Please follow up with the pending recommendations at your earliest convenience.

They performed an oil change and rotated the tires on a company 1500 Silverado . I dropped it off as scheduled and was able to pick it up shortly after that. GREAT SERVICE , Jennifer Powers was my Service Advisor.

Very unpleasant n unsatisfying

Great dealership with a friendly staff

Service.was complete and satisfactory

not happy with how Chevy sold me a truck that they know has a problem with the trans then tell me its no big deal to fix it I did not pay 65.000 00 to have them take out my trans and fix it you know what happens the truck will never be right after they pull the trans called Chevy and two days no call back NOT HAPPY

The waiting time was too long just an oil change appointment was at 9 o’clock in the morning. Didn’t get out of there till 12 noon.

Pleasant staff.

Eduardo went above and beyond with our purchase. He listened and was not pushy. Every concern we had he would address and give us piece of mind. He was patient and attentive with the service he provided.

All personnel in sale department accomplished with my expectations and also they help all customers to get the vehicle they need

Always courteous and extremely helpful. Willing to explain any issues I may have.

We had a very good experience with Eduardo in Milford. He was friendly, knowledgeable and efficient. It was one of the easiest car buying experiences we’ve had. Would go back!

100% THE SHOPPING EXPERIENCE WITH LUCAS, DEAN AND GABRIELA WAS GREAT, VERY ATTENTIVE AND PATIENT PEOPLE WHO KEEP YOU INFORMED THROUGHOUT THE PURCHASE PROCESS.

Everyone was pleasant to work with and my problem was quickly fixed.

My issue was not resolved after picking up my vehicle. I have called 3x to get in touch with my Service rep and each time I leave a message with another employee. Have yet to get a call back.

Everyone was very helpful

I have purchased Many vehicles through Chevy of Milford ! Sashi is amazing at what he does and all his team members are wonderful!

Great job, but too expensive..

Great customer service, attentive overall great experience. Will continue to bring my vehicle in for maint

It’s always a great experience. Services are well explained, staff are informative and polite.

It was good

Fast and easy!

Chevy provides excellent service and has a friendly, professional staff.

My experience at the dealership was very good! They were very professional and courteous. The time I spent there was minimal which was great.

Went for a diagnostic test which was 316$ in itself on top of that couldn't tell me exactly what the issue was with the transmission was told they would only move forward with a Transmission Flush which would cost an additional 1000$ for a great selling point that 9/10 times this fixes the problem but decided not to tell me that the Torc converter in the transmission was a usual problem with this make/model of truck so a transmission flush would not fix the issue at all but would cost me an additional 2000$ to get a new Torc Converter for the truck...

Service is the best

Responsive, communicative, professional and skilled. Great quality work.

Service was good,Jonathan festhers was great. I have my car serviced there all the time.

Brought car in for 10AM appointment but work wasn’t started until 1:30-2:00 PM. Communication from Service Writer was not as timely as I would have liked.

It was great

Staff was awesome

My car was ready and sitting in the parking lot for approximately 45 minutes. I was sitting in the waiting room across from it. Three times asked if I could check out and leave and three times I was told the paperwork was not ready! When I reviewed my invoice, it said I declined having an air filter put in my cabin and engine. I was never asked if I wanted to have that done. I came in for a tire rotation and an oil change and asked if they can look up a code that appeared when my engine light came on. The car was fixed quickly like I said, but it sat in the parking lot for 45 minutes before I was checked out. No one got up from their seat to see why it was taking so long either. It was completely dependent on whoever was writing the service paperwork. At least someone could’ve asked why it was taking so long!

Always great customer service from JT and his crew!!!

We brought our car in for its first oil change, all servicing was exactly as expected.

It took more than double the time I was quoted; was told 1.5 hours and was actually 3.5 hours. The work was done fine and everyone was pleasant, but the delay was unexpected and inconvenient.

Jeff and his talented team were great delivering me a great deal and let's not forget Gabriella in the Financing Dept for making my purchase seamlessly Kudos to all at Chevrolet of Milford

after walking away from two other dealerships because of high pressure no deals.i thought chevy of milford did what i wanted without the BS.Coming from Ford nation and they're mistakes on the new trucks i came over to the dark side and bought the silverado.So far happy @ 1 week into new truck

Easy to make a last minute appointment as we were traveling.

Wonderful

I received excellent service.

I wasn’t there my son went for me for an oil change etc. He said everything was fine.

Bought a 4000 dollar warranty from you guys that was worthless !!!!! Then 650 to pick up a truck for diag fees with no repairs made because you guys sold me a junk warranty. Round around excuses and poor service from this company. Will never have my business again and telling everyone to stay away!

Front desk excellent customer service

The service advisor was very polite and thorough. He explained the process and approximate cost.

Great

The service person we were dealing with left the job and we were never notified that he no longer worked there and replaced with another person. My car was there 7 weeks. It’s old I know a 2001 Monte Carlo The issues we addressed were never fixed and it cost 2,000 so we cut our losses and just took car back. If they were not able to fix a car that old they should have been up front about it.

Service advisor JT did an solid job getting back ordered part delivered timely

Shannon did a great job. Unfortunately your labor rates and third party warranty policies are way out of line compared to your industry peers at the state level. Its unfortunately to have great people working there tolerating their poorly skilled managers(rots at the top) limited understanding of how to retain customers long term.

Very smooth in /out service dept Jonathan is excellent

Fast friendly service

All associates who helped me were Great Very Happy with my purchase

Very prompt, professional and courteous

I love love love the new Equinox that I purchased. I wish the process was smoother, we were there for hours, waiting and waiting ...I guess financing takes a while for credit checks etc. but in this day and age of technology, you would think that would be easier. Gabriela, in finance was very helpful and explained everything thoroughly. but when we went to get in the car, our salesman dismissed us and thanked us. I was already there for a long time, and expected to be there another half hour to go through the features of the car. But he didn't. That was disappointing. the manual is paper thin, he told us to just download the app. It took my husband and I a long time over the weekend to figure things out for ourselves.. Also to test drive the vehicle, he had us stay in the parking lot??? Other dealerships put a plate on and said take if for a ride...kind of strange. But all and all happy, with our purchase.

Jonathan feather helps a lot good service.

All my concerns were addressed and taken care with my truck when brought to the dealership for service

Awsome !!!

I couldnt be happier! Syed greeted me as I walked in the door and asked if he could help. I told him I'd like to speak to someone about buying a new SUV that wouldnt give me scripted answers or use sales tactics on me and just talk to me like a person. I'd been to the Hyundai and Kia dealers close by, and Honda, Cadillac, and Nissan ones a town over. I let no one pull my credit, left no deposits anywhere else. He was polite, professional, very understanding... I cant say enough good things about him. We went for a test drive and made sure it fit in my garage (4-5 miles away) and told him I dont make impulse decisions, but he was the front runner. After going home and sleeping on it, I had decided and came back, with a payment, met Gabriella the finance manager, who was also stellar and handled everything. Cant tell you how happy, impressed, just in awe I am about the whole experience. I'd rate them more than 5 stars if I could. DEF RECCOMEND! -Rob Anthony

the oil change was ok, the free MPVI was good, is really good to know that they are checking many things that you don't often check like tire depth and brakes. the chasis lubrication/inspection was a plus. however they offer you services that you don't really need. also there was a click/tick sound on the engine that i was hoping they will offer a diagnostic or repair advice which they didn't. the vehicle does not have a history of transmission/differential oil replacement or service so they didn't offer that either.

Made an appointment but we arrived early. The salesman outside let us look before asking if they could help. He was no pressure as we looked at 3 possible vehicles. He let us take them for a test drive and again he was helpful but not overbearing. LOVE my new Equinox!

Very nice they keep you informed of their progress

Everything was done perfectly and quickly.

Went to Milford Chevrolet for an oil change and tire rotation. I said I would wait, once my truck got in there, the staff realized I had an outstanding recall. I was crunched for time but Jen Powers along with the technicians did everything they could to get me out on time. A+ communication and customer service. Thank you

The experience was very straightforward dropped. The vehicle off the night before they brought the vehicle in did an inspection told me what I need to address on the vehicle. And they also took care of my recall. They followed up that the vehicle was ready for pickup i didn't feel pressured to get anything of the stuff. I needed to get address immediately, but it's good to know that they looked at it. And I am aware that my vehicle needs to get serviced. This dealership has been nothing but good to me. In the few times that i've dropped my vehicles off.I give it five stars and up

Finished work in the time they said. Also let me know about things I should look for in the near future.

Quick service and service consultant was very helpful.

Kyle was grear!

The crew diagnosed my issue and replaced the battery and front rotors and I was driving home at4 pm

Jonathon Feather kept me fully appraised throughout the repair. Appreciate his professionalism.

Real good service

It was a smooth and easy process. Staff was Friendly and helpful.

was quick & painless, Lucas was knowledgable and very patient

I pay extra in my monthly car payments and was under the impression it was for free oil changes, yet I was charged over $100 for yesterday’s service. I would like someone to please look into this for me

Repair done as expected. Communication with service department needs improvement. Each time I called looking for a status, I was told I would get a call back and never did. Multiple times. Even when my truck was finished, never got a call, had to call looking for an update for them to say its all set.

Great experience

Efficient professional

As always very pleased with service I received. Jennifer Powers always makes sure to keep me apprised of progress.

great work and great customer service

Great people to work with especially Jonathan .

Friendly service reps, clean waiting room and timely service made the experience enjoyable

Wonderful